Service and returns:

dackus.energy guarantees quality and satisfaction. If a product does not meet your needs, you can return the product within 30 days after ordering and get your money back. The costs for return shipping are at your expense, go to the website of a carrier (GLS, DHL, DPD, PostNL, etc.) and create a shipping label. NB! Not all electronic means of transport (over 20 kg) are accepted by every carrier. Please contact us for return assistance and to receive the return address. The condition we apply is that there is no damage to the returned product and that the product has not been used. After we have processed your return, we hope that you will place an alternative order with us if desired.

Exchange:

Exchange is not possible. In that case, we advise you to return the incorrect product and order a new product.

Belgian returns:
If you live in Belgium, you can also contact us for returns.

Broken?
If the product appears broken, please contact us so that we can help you determine what could be wrong through a number of tests and questions. If the product turns out to be truly defective, we will help you recover the product and you will receive a new product from us free of charge.

NB:
If you place an order for which no shipping costs are charged due to the size of the order and you return such a part of the order that your order falls below the minimum shipping rate, we will still charge the shipping costs. Thank you for understanding.